HUFLIT Hotel Management Programme: Creating Service Standards – Elevating Customer Experience

HUFLIT Hotel Management programme: Who is suited to this programme?

In the hotel industry, success comes not only from modern facilities but is also created from memorable experiences for customers. Therefore, human resources in the hotel industry today need not only operational skills but also management thinking, multicultural communication ability and the capacity to apply technology in an international service environment. 

The Hotel Management programme at HUFLIT is designed along an application orientation, equipping students with knowledge and skills in managing and operating the various types of accommodation, restaurant, resort, conference – event and customer-care services. Through practical course units, business experience and real projects, students approach modern hotel-management models, professional service-operation processes and methods of building excellent customer experience. 

Inheriting the strength of more than 30 years of foreign language and information technology training, HUFLIT helps students develop international-communication capacity, the ability to adapt to a multicultural environment and readiness to work in the constantly innovating global service industry. 

This is a programme suited to those who: 

• Love a dynamic and professional service environment
• Have the ability to communicate, connect and work with many types of customers
• Are passionate about the field of operation management and enhancing customer experience
• Have organisational and management thinking and wish to create excellent service experiences for customers
• Wish to develop a career in the fields of hotels, resorts, restaurants, events or international service enterprises

“In the hotel industry, every memorable customer experience begins with professionalism, understanding and the art of connecting people.”

The training roadmap of the HUFLIT Hotel Management programme

Refer to admissions information and register for scholarship consideration at HERE

Why study Hotel Management at HUFLIT?

• Foreign language strength – a competitive advantage in the global tourism environment 

Developed on a foundation of more than 30 years of application-oriented foreign language training, the programme focuses on teaching the specialisation in English, helping students approach field and specialised knowledge in a modern, internationally integrated way. With the advantage of both studying the specialisation and integrating the enhancement of academic English and specialised tourism – hospitality – restaurant English throughout the training roadmap, students comprehensively develop international-communication ability, presentation skills, situation-handling and the capacity to work effectively in a multicultural and global tourism environment. 

• A system of practice rooms along an application orientation and international standards 

At HUFLIT, Hotel Management students learn and practise in an environment that simulates closely the real operations of service enterprises, helping form career skills right from the first years of study. 

The system of specialised practice rooms includes: 

• • A hotel front-office practice room (Front Office) 
  • A housekeeping practice area (Housekeeping) 
  • A bartender and barista mixing-practice space 
  • Restaurant – hotel service models according to industry standards 

With a training orientation tied to reality, the facilities are synchronously invested to create conditions for students to train career skills, service manner and situation-handling ability in a professional environment. Through that, learners step by step narrow the gap between lecture-hall knowledge and the real requirements of enterprises, enhance adaptation capacity and be ready to enter the labour market right after graduation. 

• Learning through real-world experience 

The training programme along the Experiential Learning orientation helps students learn through practical experience instead of only approaching theory in class. Practical experiential course units in the Hotel Management specialisation are deployed throughout from year 1 to year 3, helping students step by step approach the professional environment, enhance their understanding of service standards, culture, services and real operation activities in the industry. 

Besides, students regularly take part in real study tours at accommodation establishments, culinary restaurant chains, resorts and conference-and-banquet centres to develop career thinking, situation-handling skills and the ability to adapt to a modern service environment. 

• A network of enterprises accompanying training and career development 

The Faculty is proud to have a strategic enterprise network in the tourism – travel, hotel and service field that always accompanies the process of training students. Enterprises not only take part in giving feedback on building the training programme according to the industry’s real needs but also directly take part in teaching, thematic reports, workshops, career-skills training and sharing the development trends of the modern tourism market. 

In particular, the enterprise-partner network also strongly supports observation, internship positions and job opportunities for students early on, helping learners approach the real working environment, enhance career capacity and increase their competitive advantage in the global labour market. 

• An extensive alumni network in the tourism – service field 

With more than 20 years of training in the tourism – hospitality field, the Faculty is proud to have an extensive alumni network working at many travel enterprises, hotels, resorts, airlines, event organisations and service corporations at home and abroad. Many alumni currently hold management, operation, training-expert and business-development positions in the tourism – service industry. 

The alumni network is not only the pride of the Faculty but also plays an important bridging role between the university and enterprises through mentoring activities, sharing career experience, supporting internships and recruitment and accompanying students in the process of career development. 

Through the connection between generations of students, HUFLIT step by step builds a dynamic tourism – service community, rich in a sharing spirit and ready to integrate in the global professional environment. 

• An experiential environment that helps students develop comprehensively 

Alongside the application-oriented specialised training programme, HUFLIT creates a dynamic learning environment that helps students develop comprehensively in skills, career thinking and the ability to adapt to the modern labour market. Students not only learn in the lecture hall but also take part in a diverse range of academic, extracurricular and practical experiential activities to enhance confidence, communication ability, teamwork and creative thinking. 

Throughout their studies, students have the opportunity to take part in: 

• • Academic competitions, extracurricular activities and projects that raise professional expertise
  • Thematic workshops and talkshows with enterprises and experts in the industry 
  • Club activities, events and cultural – service experiences and management thinking 
  • Observation and real internship programmes at accommodation-establishment enterprises, restaurants and banquet-event organisation centres 

Through an experience-rich learning environment, students step by step develop career capacity, practical thinking and initiative to be ready to adapt to the tourism industry in the context of globalisation and digital transformation. 

• Many valuable scholarships for new students

HUFLIT deploys a diverse range of scholarship and financial-support policies with a total value of up to 64 billion VND, to accompany students on their university journey. This is an opportunity for learners to reduce financial pressure and confidently develop their abilities in a modern, international learning environment.

• • The New Student Scholarship Fund comprises hundreds of diverse and attractive scholarships, with a total value of up to 40 billion VND
  • The in-year scholarship and reward fund for students who achieve many accomplishments, with a total value of up to 11 billion VND
  • The interest-free student support fund of 13 billion VND: helps students in difficult circumstances borrow money to pay tuition without paying interest

Refer to admissions information and register for scholarship consideration at HERE

Core competencies & learning outcomes of the HUFLIT Hotel Management programme

The Hotel Management training programme at HUFLIT is built along an application and international-integration orientation, helping students comprehensively develop the “Foreign language – Technology – Expertise” capacity to adapt to the modern tourism industry and the global labour market. 

Students are oriented to develop along two specialisations: 

• Accommodation-establishment and resort business administration 

• Restaurant and food-and-beverage service management 

Through that, learners have the opportunity to choose a career orientation suited to their capacity, interests and the development trends of the modern tourism – service industry. 

• Foreign languages – Integration capacity in an international tourism environment 

Students are trained in academic English, specialised English and the integrated use of English in specialised course units. After graduation, students reach an English capacity equivalent to level 4 according to the Vietnamese Foreign Language Competency Framework or B2 level (European reference framework), with good communication, presentation and delivery skills and effective situation-handling in a multicultural and international tourism environment. 

• Technology – Mastering the smart-tourism trend 

Students get access to the platforms and technologies applied in the modern tourism industry such as: 

• • Reservation and service-management systems 
  • Operation-management and online tourism-business platforms 
  • Tools supporting customer care and experience development 
  • The application of digital technology and AI in service management

• Expertise – Developing practical career capacity 

The training programme is designed along an application orientation, helping students step by step form professional capacity and management skills that meet the needs of the modern hotel industry. 

After the learning process, students are able to: 

• • Operate and manage service activities in hotels, resorts and accommodation establishments 
  • Organise and coordinate conference, event and banquet programmes
  • Build, maintain and enhance customer experience in a service environment
  • Manage and supervise the activities of accommodation, restaurant and food-and-beverage (F&B) departments
  • Analyse, handle situations and resolve problems arising in the service-operation process
  • Apply technology and modern service standards to enhance management efficiency and service quality 

• Soft skills – Service thinking and global-adaptation capacity 

Besides professional knowledge, students also focus on developing: 

• • Communication and connection skills; 
  • The ability to adapt in a multicultural environment; 
  • Organisation, teamwork and problem-solving skills 
  • Service thinking, creativity and flexible situation-handling in a modern professional environment

Career opportunities of the HUFLIT Hotel Management programme

With the professional foundation, foreign languages and practical experience equipped at HUFLIT, students can work in many different fields: 

• International hotel – resort sector 

• • Front Office specialist 
  • Customer-relations specialist 
  • Housekeeping/F&B department supervisor 
  • Hotel Sales & Marketing specialist 

• Event – conference organisation sector 

• • Event coordination specialist 
  • Banquet business specialist 
  • M.I.C.E. conference and event operation 

• High-end service sector 

• • Restaurant – café chain manager 
  • VIP customer-service specialist 
  • Operation personnel at resorts and international service enterprises

04 flexible admission methods with optimal tuition

Admission methods

Candidates interested in the HUFLIT Hotel Management programme can register for admission via 4 flexible methods:

• Consideration of high-school academic transcript results
• Consideration of 2026 high-school graduation exam results
• Consideration of the VNU-HCM Competency Assessment exam results
• Direct admission according to the regulations of the Ministry of Education and Training

Admission combinations for the HUFLIT Hotel Management programme 2026

• D01 – Literature – Mathematics – English
• D14 – Literature – History – English
• D15 – Literature – Geography – English
• X78 – Literature – Economics & Law Education – English
• X26 – Mathematics – Informatics – English

Tuition of the HUFLIT Hotel Management programme

In 2026, HUFLIT continues to commit to no increase in tuition for the whole course. The tuition applied to students of the 2026 cohort is as follows:

• General knowledge: 1,230,000 VND/credit (Physical Education, National Defence Education, Politics)
• Specialised knowledge: 1,330,000 VND/credit

In addition, new students also have the chance to receive scholarships (New Student Scholarship, Talent Scholarship) and access the interest-free student support fund with a total value of up to 64 billion VND/year.

Refer to admissions information and register for scholarship consideration at HERE